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29 Mar

Thank you for letting me vent after a very frustrating series of telephone conversations with your phone customer service. Four years ago I had my house catch on fire and had to move to a rental for reconstruction.

I must say that your cell phone service is second to none, but your sales and customer service leave much to be desired. Finch apparently,is too busy for such matters as he had not nor will he likely return my call. I had to pay .00 for a additional line because of the rental property. Verizon (I just found out) never cancelled the additional line.

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About Verizon Communications Verizon Communications was founded in the year 1983 as Bell Atlantic and is today a major telecommunications company.

In 2000, a partnership with Vodafone brought out the Verizon Wireless which is today the largest mobile telecommunications network in US. The company offers global voice and data services in more than 200 destinations around the world.

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Navigate to i OS: Updating Your Carrier Settings then follow the step-by-step instructions.

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David Kalosky Why do Verizon store representatives say one thing, to which the customer agrees, while Verizon customer service representatives say something entirely different?

We are college educated seniors with all our faculties who still understand and remember what is being told to us by your condescending and superior sounding phone customer service representatives. Then your representative magically finds the record of the confirming conversation.

Also, when we have told your phone customer service representatives what we were told by other previous phone representatives, we were told that those conversations never occurred, until we give them the date, time and representativeââ? I also feel that it would be wise for us to record, with their permission of course, our conversations with your store representatives; even though we realize your phone customer service representatives would not be bound to honor those conversations. I have been a customer of Verizon since cell phones came out.